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Knowledge base
Payment
Payment by installments
1
Can I pay my order in installments?
Payment method Klarna (purchase on account)
1
Payment method Klarna (purchase on account)
Credit card
2
My order with credit card was canceled - what now?
How secure is payment by credit card?
Gift card
6
Can I cash out the remaining value or total value of a gift card?
Where can I buy gift cards?
The order process was cancelled. Now my gift card is invalid. What can I do?
I forgot to redeem my gift card - now what?
What are the terms of my gift card?
View all 6
Order
Order placement
4
I did not receive an order confirmation!
Can you send me a catalog?
Can I order by phone?
Can I specify a different shipping address?
Your order status
2
I have already received a partial delivery. When will I receive the rest of my order?
Where can I check the status of my order?
Redeem discount codes
3
What are the terms of my discount code?
My discount code is shown as invalid!
I have a discount code - where do I enter it?
Changes & Cancellations
3
I would like to cancel my order!
Can I remove items from my order?
Can I modify my order?
Shipping your order
3
How can I check the delivery status of my order?
My shipment is missing. What to do now?
My delivery could not be delivered. What happens now?
Shipping & Delivery
General information
6
How much are the shipping costs?
How long does the delivery take?
With which shipping partner will my order be shipped?
To which countries do you ship?
Do you also deliver via other service providers?
View all 6
Packstation & Post Office
2
Can I have my order delivered to a post office branch?
Can I have my order delivered to a Packstation?
Customer account
Password
3
How can I change my password?
Help, I can't get a password sent to me!
I forgot my password!
Master data
1
How can I change my email address?
Newsletter
2
How can I unsubscribe from your newsletter?
How can I sign up for the newsletter?
Customer account
2
How can I delete my customer account?
Where can I change my billing or shipping address?
Returns
Return handling
3
I would like to return an item!
My order could not be delivered. How do I proceed now?
What does 14 days return policy mean?
Claims
5
My item is damaged, how do I proceed now?
I would like to cancel my order!
I do not like one or more items. What can I do now?
How so the return criteria are so strict?
Can I try colors or products?
Exchange and replacement
2
How long will it take to receive my replacement item?
Can I exchange an item for a different color?
Community forums
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exurbe Forum
Announcements
0
Feature Requests
1
Gloss Hypnotize
Posted by
Stephanie Pileri
,
about 1 year ago
Last Reply
by Stephanie Pileri
about 1 year ago
Tips and Tricks
0
Report a problem
1
Non reception de commande
Posted by
Candice CHENOZ
,
2 months ago
Last Reply
by Claudine LELLOUCHE
about 1 month ago