Claims

My item is damaged, how do I proceed now?
Damaged items must be reported immediately upon receipt of the shipment. Document the damage with pictures and contact our customer service immediately. Our...
Wed, 6 Sep, 2023 at 3:29 PM
I would like to cancel my order!
It is a pity that you want to cancel your order. Please return the items to us immediately, at the latest within 14 days from the day of your cancellation. ...
Wed, 6 Sep, 2023 at 3:03 PM
I do not like one or more items. What can I do now?
Too bad that you do not like some items. Please note that only items that are unopened and unused and therefore as good as new can be returned. Since th...
Wed, 6 Sep, 2023 at 3:00 PM
How so the return criteria are so strict?
All hygiene products can only be returned unopened. If a product is opened, the goods are excluded from exchange. Hygiene has the highest priority for u...
Wed, 6 Sep, 2023 at 3:29 PM
Can I try colors or products?
For hygienic reasons, the products must not be opened or tasted. Opening or tasting automatically causes the exclusion of exchange or return. All hygienic p...
Wed, 6 Sep, 2023 at 3:28 PM